Shopline data, right inside Zendesk
Match customers automatically and view orders, payments, and shipping timelines without leaving the ticket. Built for support teams using Shopline and Zendesk.
Trusted by leading teams
Zendesk + Shopline Integration
Seamlessly connect your Shopline store with Zendesk. Automatically match customers and access complete order information directly in your support tickets.
🔍 Smart Customer Matching
Automatically match customers using email or phone number from Zendesk tickets. Access complete customer profiles instantly.
📦 Complete Order Management
View order history, order details including products, prices, status, and timeline. Filter and search orders by various criteria.
🚚 Real-time Shipping Tracking
Monitor shipping status and view complete fulfillment timeline. Track packages from processing to delivery.
💳 Order Operations
Process refunds, cancel orders, and create new orders directly from Zendesk (Professional & Enterprise plans).
🔐 Multi-tenant Architecture
Complete data isolation for each Zendesk account. Secure API configuration and permission management per tenant.
📊 Advanced Search & Filter
Search by order ID, customer name, email, phone. Filter by status, date range, and amount for quick access.
Enterprise-Ready Infrastructure
Built with security, scalability, and reliability in mind
🔒 Security First
Token-based authentication, data encryption, and complete tenant isolation for enterprise security.
⚡ High Performance
Optimized API calls, caching strategies, and efficient data fetching for instant response times.
🌍 Global Deployment
Deploy on Render, Vercel, or your own infrastructure with built-in health checks and monitoring.
📈 Scalable Architecture
Multi-tenant design supporting unlimited Zendesk accounts and Shopline stores.
🔄 Real-time Sync
Automatic data synchronization between Shopline and Zendesk for up-to-date information.
📝 Audit Logging
Comprehensive activity logs for compliance and troubleshooting requirements.