Simple, transparent pricing
Choose the perfect plan for your support team. Start free and scale as you grow.
Basic
Perfect for small teams getting started
$7/per agent/month
- Automatic customer matching
- Complete order history
- Basic shipping information
- Email support
- Up to 5 agents
Most Popular
Professional
Best for growing support teams
$13/per agent/month
- Everything in Basic
- Advanced search & filters
- Complete order timeline
- Refund & cancellation actions
- Priority support
- Up to 50 agents
- API access
Enterprise
For large organizations
$699/unlimited agents
- Everything in Professional
- Unlimited agents
- Full order operations
- Custom integrations
- Dedicated account manager
- 99.9% SLA guarantee
- Advanced security features
- Custom training
Frequently asked questions
How does the free trial work?
Start with a 14-day free trial of any plan. No credit card required. Cancel anytime.
Can I change plans later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately.
What counts as an agent?
Any Zendesk user who needs to view Shopline data counts as an agent in our pricing.
Do you offer discounts?
Yes! Save 20% with annual billing, and we offer special pricing for nonprofits.