About OmnigaTech

Bridging the gap between e-commerce and customer support

Our Story

Founded in 2022, OmnigaTech was born from a simple observation: customer support teams were struggling to access critical e-commerce data while helping customers. Support agents were constantly switching between Zendesk and Shopline, losing precious time and context.

We believed there had to be a better way. That's why we created Shopline by OmnigaTech – a seamless integration that brings all your Shopline store data directly into Zendesk, empowering support teams to deliver exceptional customer experiences.

Our Mission

🎯

Simplify Support

Make customer support effortless by providing instant access to order and shipping data

⚡

Increase Efficiency

Reduce response times and increase first-contact resolution rates

🤝

Build Trust

Help businesses build stronger relationships with their customers through better support

Our Values

Customer First

Every decision we make starts with how it will benefit our customers and their support teams.

Continuous Innovation

We're constantly improving our integration to meet the evolving needs of modern e-commerce.

Reliability

Your support team depends on us. We ensure 99.9% uptime and enterprise-grade security.

Transparency

Clear pricing, honest communication, and no hidden surprises.

1000+

Support Agents

50k+

Tickets Resolved

99.9%

Uptime SLA

24/7

Support Available

Ready to transform your customer support?

Join thousands of support teams using Shopline by OmnigaTech

Start Free Trial Contact Sales